CANCELLATIONS – RETURNS

ORDER CANCELLATION

If the online order has been completed but the product has not been shipped yet, you can contact us via the contact form stating the Order Code Number or the order contact phone number and we will cancel your order.
After receiving the product, contact us via the contact form explaining the reason you wish to cancel the order. One of our partners will help you through the cancellation process.

PRODUCT RETURNS

PLEASE NOTE THE FOLLOWING SECTION SHALL ONLY APPLY IF YOU ARE RESIDENT IN THE EUROPEAN UNION.
You have the legal right to return your order within 14 days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you want to return your order contact us and we will help you through the cancellation process.

You have the right to return the products you bought free of charge and request their replacement in cases where, through proven fault of the store, wrong products or products of poor quality or defective products were sold (error in receiving the order, in invoicing, or in shipment, products damaged during transport, with poor packaging, etc.).
In the above cases the customer has the choice either not to accept the receipt of the product or, after receipt, to return the product, within 14 calendar days from the day of delivery. In case the product packaging has been opened and the product has been used it can not be returned.
In addition, for all cases the product must necessarily be accompanied by all the documents that accompanied the product and must necessarily be preceded by consultation with our store.

The products must be returned within 14 days , in the condition received by the customer and the packaging of the product must be the one that accompanies the product and must be in excellent condition.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal from article 4 ยง 10 of law 2251/1994 does not apply in the following cases:

Supply of sealed goods which are not suitable for return, for health reasons or for hygiene reasons and which have been unsealed after delivery (eg headphones)

Products that have been purchased with an invoice (1st case 1 of Law 2251/1994 for consumer protection).